Shipping policy

At Classic State, most of our products are made or decorated to order. We work to get your order on its way as quickly as possible while making sure it meets our quality standards.

Order Processing Times

Many of our products are made or decorated to order and take additional time to before shipment.  While most orders ship within 2-3 business days (M-F) after your order is placed, please allow up to 5 business days before shipment.  Customized or personalized items may require additional processing time.

Processing time is separate from transit time spent with the shipping carrier.

Shipping Rates

Shipping rates are calculated based on the weight of your order and are displayed at checkout.

We primarily ship using USPS and UPS. At this time, expedited or customer-selected shipping speeds are not available through our website.

Free Shipping on Orders Over $75

We offer free standard shipping on qualifying U.S. orders of $75 or more.

To qualify:

  • Your merchandise subtotal must be at least $75 after discounts and before taxes.
  • The order must be shipping to one of the 50 U.S. states.
  • Alaska and Hawaii are included.

Free shipping does not apply to international destinations, Puerto Rico, or other U.S. territories.

Where We Ship

Classic State currently ships to:

  • All 50 U.S. states, including Alaska and Hawaii
  • APO/FPO addresses

At this time, we do not ship internationally or to Puerto Rico or other U.S. territories.

Shipping Confirmation & Tracking

Once a shipping label has been created for your order, you will receive a shipping confirmation email with tracking information.

Please keep in mind that it may take some time after the label is created for tracking information to update once the carrier receives and scans the package.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and accepted by the carrier, Classic State is not responsible for packages that are lost, delayed, or stolen in transit or after delivery.

If you experience a shipping issue, we recommend first checking the tracking information provided by the carrier and contacting the carrier directly for additional information.

If you have questions about your shipment, you may also contact us at brian@classicstate.com, and we will provide any available shipment information that may help with your inquiry.

Incorrect or Damaged Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at brian@classicstate.com within 7 days of delivery.

We will replace an incorrect or damaged item at no additional cost to you.

Please include your order number and a description of the issue. Photos may be helpful in allowing us to resolve the issue as quickly as possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please email brian@classicstate.com with your order number as soon as possible. If your order has not yet shipped, we will make every effort to update the address.

Once an order has shipped, the shipping address cannot be changed by Classic State. If an incorrect address results in an order needing to be replaced or reshipped, the customer is responsible for any associated replacement or reshipping costs.

Split Shipments

We normally ship all items in an order together.

If you would like part of your order shipped separately, please contact brian@classicstate.com before your order ships to request a split shipment. We will do our best to accommodate your request.

Local Pickup

Local pickup is not offered as a standard checkout option, but it may be available by special arrangement.

To request local pickup, please email brian@classicstate.com before your order ships. Pickup arrangements must be confirmed with us in advance.

If you pick up your order locally, any shipping charges paid for that order will be refunded in full.

Questions About Your Order?

If you have questions about processing, shipping, tracking, or delivery of your Classic State order, please contact:

brian@classicstate.com

Please include your order number whenever possible so we can assist you more efficiently.