Refund policy
We want you to love your Classic State purchase. If something isn’t quite right, we’re happy to help with eligible returns and exchanges.
Return & Exchange Window
Returns and exchanges are accepted within 30 days of receiving your order.
To be eligible for a return or exchange, merchandise must be:
- Unworn and unused
- In its original condition
- Returned with any original tags still attached
Items that do not meet these requirements may not be eligible for a refund or exchange.
Final Sale Items
Marked-down and final sale items cannot be returned or exchanged.
Items that have already been exchanged once are also considered final sale and are no longer eligible for an additional return or exchange.
How to Start a Return or Exchange
Before sending your item back, please email brian@classicstate.com and include:
- Your name
- Your order number
- Whether you would like a return or exchange
- If exchanging, the item, size, or style you would like instead
- Any additional information that may help us process your request
Once your return or exchange has been requested, please send the merchandise to:
Classic State
Attn: Shipping & Receiving
6518 Walker Street
St. Louis Park, MN 55426
You are welcome to reuse the original shipping packaging if it is still suitable for mailing.
Return Shipping
Customers are responsible for the cost of shipping merchandise back to Classic State for standard returns and exchanges.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been processed. Classic State is not responsible for return packages that are lost or not received.
If you are exchanging an eligible item, Classic State will cover the cost of shipping the replacement item back to you.
Refunds
Once we receive and inspect your eligible return, we will process your refund to the original payment method used for the order.
Please allow approximately 3–5 business days after the refund is processed for the credit to appear on your account. Actual posting times may vary depending on your bank or credit card provider.
Original shipping charges are not refundable.
Exchanges
Once we receive your eligible return, we will process your exchange as quickly as possible.
Exchange orders are generally processed within 3–5 business days, Monday through Friday, after the returned merchandise is received.
Classic State will cover the standard shipping cost to send your replacement item to you.
Please note that once an item has been exchanged, the replacement item is considered final sale and cannot be returned or exchanged again.
Gift Returns
If you received a Classic State item as a gift and would like to return it, please contact brian@classicstate.com.
Eligible gift returns will be refunded in the form of Classic State store credit, which will be sent by email.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact brian@classicstate.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item, when applicable
If we made an error or your item arrived damaged or defective, we will replace the item at no cost to you, including applicable shipping costs.
Purchases Made From Other Retailers
Items purchased from a retail store or another authorized Classic State retailer must be returned or exchanged through the original place of purchase and are subject to that retailer’s return policy.
Classic State cannot issue refunds for merchandise purchased from another retailer.
Questions About a Return or Exchange?
If you have questions about your return, refund, or exchange, please contact:
brian@classicstate.com
Please include your order number whenever possible so we can assist you more efficiently.